Returns & Refund Policy

Returns & Refund Policy

1. Introduction

At TwoNine Hub, we prioritize customer satisfaction and strive to provide high-quality products. However, if you are not fully satisfied with your purchase, we offer a hassle-free return and refund policy to ensure a smooth shopping experience. Please read the policy carefully to understand the return process, eligibility, and timelines.

 

2. Return & Exchange Eligibility

To initiate a return or exchange, the following conditions must be met:

• The return/exchange request must be raised within 7 days of delivery.

• The item must be in its original condition, unused, unwashed, and in its original packaging, with all tags and labels intact.

• We only accept returns for products purchased directly from www.twoninehub.com. If you bought our products from third-party sellers, kindly refer to their respective return policies.

• Personalized/customized products are not eligible for returns or exchanges unless they are defective or damaged.

• Innerwear, face masks, socks, and other hygiene-sensitive items are non-returnable for safety and hygiene reasons.

• Items purchased on sale or under special discounts are not eligible for returns unless damaged or defective.

 

3. How to Request a Return or Exchange?

If your purchase meets the eligibility criteria, you can initiate a return or exchange by following these steps:

1. Go to the Returns Portal: Visit our website and log in to your account to access the Returns & Exchanges section.

2. Provide Order Details: Enter your order ID, registered email, and select the item(s) you wish to return or exchange.

3. Upload Images (if applicable): If the item is damaged or defective, upload clear images of the product showing the issue.

4. Choose a Resolution: Select whether you want a replacement, store credit, or a refund (if eligible).

5. Schedule a Pickup: Once your request is approved, we will arrange a pickup from your provided address. Please ensure the product is securely packed for return shipping.

If you face any issues, you can contact our customer support team at twoninehub@gmail.com.

 

4. Refund Process & Timelines

• Once we receive the returned item, it will go through a quality check (which may take 3-5 business days).

• If the return is approved, we will process the refund within 7-10 business days.

• Refunds will be issued to the original payment method (Credit/Debit Card, UPI, Wallet, or Net Banking).

• If the order was paid via Cash on Delivery (COD), the refund will be processed as store credit or through bank transfer.

• If a refund is delayed beyond the expected timeframe, kindly contact our support team for assistance.

 

5. Non-Returnable & Non-Refundable Items

Certain products are not eligible for returns or refunds, including:

• Personalized/customized products

• Innerwear, face masks, and socks (due to hygiene concerns)

• Products purchased on sale or special promotions

• Used, washed, or altered items

 

6. Received a Defective or Wrong Product?

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery with images of the issue. We will arrange a replacement at no extra cost.